R-IT Help Desk
River Run's help desk is run by our own employees. We provide the main point of contact for client users to gain assistance in troubleshooting and to get answers to questions. Our help desk team:
- Delivers a fast response
- Gets you back up and running so you can take care of your business
- Provides advice about suspicious emails and viruses
At River Run, the IT Help Desk works in two ways – on site or remotely. If a client calls in and asks our support desk for a ticket, we can have remote support address the issue that day. Both our internal staff and our field service team can work remotely. The main benefit for clients is they do not have to wait for someone to come on site to troubleshoot their issue. This is more efficient and cost-effective than traveling to their site.
Links To River Run IT Help Desk Articles:
What is Network Support?
Please include the following information when communicating with our IT Help Desk:
- Email Address
- Priority Level (low, medium, high, emergency)
- Description of Technical Issue (Please be as detailed as possible)
Our helpful, friendly and knowledgeable technicians will help you every time you have an issue. We are your IT experts and work in tandem with your existing internal IT team.
Our IT Help Desk coordinators speak to our clients when they call from 7A to 5P. Clients are not getting a recording or going offshore. Clients connect with a live person who gathers all of the information needed so that our techs can begin troubleshooting. The people at our IT Help Desk are part of our four dedicated Client Teams. Each team includes a group of engineers that are familiar with each client and can address their specific issues. Our highly tenured IT Help Desk staff have been here for 5+ years.
HOW TO CONNECT WITH US
There are four easy ways to connect with us:
• Support Direct – 414.228.5009
• Main Office – 414.228.7474
• After-hours Emergency Technical Support – Please call 414.228.3076
We have a Remote Monitoring and Management tool that monitors our clients systems and easily connects with those systems in 30 seconds.
Website Ticket Submission:
To learn more about R-IT Help Desk, call 414-228-7474 or email firstname.lastname@example.org.
Business Hours: Mon - Fri | 7am-5pm CST
After Hours - EMERGENCY: Mon - Fri | 5pm-7am CST Sat & Sun | 24/7
After hour rates apply.