river-icon.pngIT Help Desk

Get the help you need now

Support Priorities

  • Low Priority

    Example:  Adding a new user

  • Recommend: Call or email Support Desk

     

    Med Priority

    Example:  Intermittent Wifi, tech issues

  • Recommend: Call or email Support Desk

     

    High Priority

    Example:  Workstation down 

  • Recommend: Call or email Support Desk

  •  

  • Emergency (Critical)

    Example:  Server down, companywide issue 

  • Recommend:

  • Call 414-228-7474 or 414-228-5009

  • After-hours Emergency:

  • Call 414-228-3076

 

R-IT Help Desk

River Run's help desk is run by our own employees. We provide the main point of contact for client users to gain assistance in troubleshooting and to get answers to questions. Our help desk team:

  • Delivers a fast response
  • Gets you back up and running so you can take care of your business
  • Provides advice about suspicious emails and viruses

At River Run, the R-IT Help Desk works in two ways – on site or remotely.  If a client calls in and asks our support desk for a ticket, we can have remote support address the issue that day.  Both our internal staff and our field service team can work remotely.  The main benefit for clients is they do not have to wait for someone to come on site to troubleshoot their issue.  This is more efficient and cost-effective than traveling to their site. 

 

Please include the following information when communicating with our IT Help Desk:

  • Name
  • Email Address
  • Organization
  • Priority Level (low, medium, high, emergency)
  • Description of Technical Issue (Please be as detailed as possible)

 

Our helpful, friendly and knowledgeable technicians will help you every time you have an issue.  We are your IT experts and work in tandem with your existing internal IT team.

 

Our IT Help Desk coordinators speak to our clients when they call from 7A to 5P.  Clients are not getting a recording or going offshore.  Clients connect with a live person who gathers all of the information needed so that our techs can begin troubleshooting.   The people at our IT Help Desk are part of our four dedicated Client Teams.  Each team includes a group of engineers that are familiar with each client and can address their specific issues.  Our highly tenured R-IT Help Desk staff have been here for 5+ years.  

 

HOW TO CONNECT WITH US

There are four easy ways to connect with us:

 

Email:

support@river-run.com  

Phone:

• Support Direct – 414.228.5009

• Main Office – 414.228.7474

• After-hours Emergency Technical Support – Please call 414.228.3076

RMM tool:

We have a Remote Monitoring and Management tool that monitors our clients systems and easily connects with those systems in 30 seconds.

Website Ticket Submission:

https://www.river-run.com/services/it-help-desk

 

To learn more about R-IT Help Desk,  call 414-228-7474 or email info@river-run.com.

 

Support Hours

Business Hours:  Mon - Fri  | 7am-5pm CST

Call 414-228-5009

 

After Hours - EMERGENCY:  Mon - Fri | 5pm-7am CST     Sat & Sun | 24/7

Call 414-228-3076

After hour rates apply.

Email support@river-run.com

 

Get the Support You need Now.

Determine Your support priority and we will get to work on what you need.

Give us a call   414-228-5009