To Create a New Ticket:

1. Click the "Create Ticket" button to enter a new service request.

    STEP 1: Select the type of service needed. This will prompt you for a few details about your issue

    STEP 2: Answer any questions presented in the "Problem Description" area of the Ticket. Feel free to add additional information as well.

    STEP 3: When you create a new service ticket the name, address, telephone number and email for the contact (who is logged in) will automatically be populated.                   

                 This information may be changed if appropriate.

2. Complete the required fields. Click "Submit". You will then receive a confirmation message with the ticket number.

 


Tickets

The Tickets tab enables you to view all service tickets for the user (or contact) in the company.

Configurations

The Configurations tab will show the list of devices from Manage associated with the user logged in.

Projects

The Projects tab enables you to see all projects for the company.

Account

In the Account view, you have the ability to view Agreements, invoices and updated contact information for your users.

Reports

Users can view reports based on their security level, while administrators can view all listed reports for your company.

Recommendations

This tab enables you to see recommendations that have been sent to the portal for review.

Invoices

The Invoices tab displays invoices with statuses that have not been excluded.