At River Run, culture matters! Our entire IT Team is focused on a set of core values meant to bring out the best in every person, every day, in every interaction. We are focused on the client – innovative, positive, precise, engaged, responsible and driven to achieve the best for you every day.
To remind ourselves of our aspirational values, our four dedicated service teams are named after constellations. Get to know our executives and the service team leaders who always reach for the stars when working with their clients.
At River Run, culture matters. Our entire IT Team is focused on a set of core values meant to bring out the best in every person, every day, in every interaction. We are focused on the client, positive, precise, engaged, responsible and driven to achieve the best for you every day.
River Run’s support process ensures we fully understand your network, IT needs and business goals. It includes management interviews, complete diagnostic checks, and a findings document written in non-technical terms. You’ll receive a visual representation of your network and a plan to protect and maintain your IT infrastructure.
River Run is very invested in the community that we reside, and that supports us. We give back as much as we can to strengthen the community that we call home.
EXTRAORDINARY IT SUPPORT
We Put Your Business First
Our hands-on approach and team-based model deliver masterful IT infrastructure. We can act as your IT experts or work in tandem with your existing internal IT team. Your dedicated River Run team gets to know you, your business, and your preferences, delivering IT support your way. When an emergency arises, we are responsive 24/7, enabling you to focus on what you do best.
Faster Service Reduces Downtime
You’ll be appointed a dedicated Technical Service Manager (TSM) that will develop a strong, trusting business relationship with you. Through our personalized approach, you’ll receive faster service and solutions, preventing downtime.
Your Dedicated and Experienced Team
Delivers Efficiency Your team of engineers understands your business and your network, addressing any issues efficiently and effectively. The team addresses maintenance, upgrades and long-term needs.
Reporting and Trend Analysis Resolves Hot Issues
We track issues that cost you money. Once identified, we resolve the issues together, allowing you to focus on your business more quickly. Review Meetings Keep You Up and Running We work with you to identify your goals and prioritize projects. This ensures the network supports your IT strategy and we “keep you up and running.”
Network Documentation Delivers Faster Response
Having a current network documentation helps us deliver a faster response to issues on the network and keeps us efficient and effective in planning meetings.
R-Discovery With Road Mapping Saves Money
Collaboration between you and your River Run team ensures planned IT updates and expenditures, and decreases reactive buying, saving you time and money.
Flexible Service Allows More Control for You
IT support is planned and based upon your current situation and needs. As needs fluctuate, support can change. This allow you more control over IT system management.
Issue Resolution Time Reduced by Support Desk and Field Engineers
Support Desk Engineers are part of your team and will address issues over the phone or internet, speeding up resolution time. Experience IT at its best We keep you up and running.
To learn more about our R-Team Model, call us at 414-228-7474
Not just technicians, people who care