Support Process

River Run's proven support process ensures we fully understand your network, IT needs, and business goals. More than a simple scan of your network, our proven process includes management interviews, complete diagnostic checks, and a findings document written in non-technical terms.

Plus, you will get a visual representation of your network, and a plan to protect and maintain your IT infrastructure. 
 

Our Support Priorities

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Low Priority

Response Time
24 HRS

 

Med Priority

Response Time
4-6 HRS

 

High Priority

Response Time
1 HR

 


Phase 1

IT Assessment


Findings and Recommendations

  • Discuss Business IT Expectations
  • Interviews/Field visits 
  • Evaluate Network Data and Compare to Business IT Expectations  
  • Develop Recommendations
  • Additional research will be done to identify best solutions for the client
  • ​​​​A Findings and Recommendations synopsis report is then prepared which identifies observations, key findings and directional recommendations

 

Phase 2

Solution Meeting

 

Discuss Findings and Recommendations
  • Discuss Potential Solutions​​​​​​
  • Develop a Strategic IT Roadmap to Implement Solutions & Services
  • Prepare a comprehensive plan to assure successful execution. The planning document includes:
    • Executive Summary
    • IT Goals and Expectations
    • Network data and additional hardware/software/applications needed
    • Timeline and budget
    • Evaluation methods

 

Phase 3

Get to work
 

  • Regular Proactive Maintenance 
    • Personalized Team of Experts
    • Support Desk Services
  • Remote Monitoring
    • 24/7 Monitoring and Alerting
    • Asset Tracking
    • Reporting
  • Back up Data
  • Review trends and recommend permanent solutions

 

Phase 4

Quarterly meetings/calls

 

  • Review Trends within Client Network
  • Review Strategic Roadmap against changes in the Business
  • Develop Recommendations
  • Implement Changes

 

 

 

Contact River Run to start getting amazing support from a great team

Call 414-228-7474 to talk to an expert about our IT support services.