6 Ways to Better Manage Emails

Posted by Theresa Hietpas

Aug 11, 2015 9:01:47 AM

email_inboxEmail has become the main form of communication for many companies. But is your Inbox overflowing with emails? Below are 6 basic tips to help manage your Inbox effectively.

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Topics: Email, Email management, How To

River Run Tech Blog: Oops! Another Company's Email is Down!

Posted by Blog Tipster

Sep 9, 2010 12:38:00 PM

It’s an unfortunately common scenario. You’ve located a hot new web developer and they’ve worked your website into something you can really be proud of. Finally it’s time to go ‘live’ and you give the go-ahead.

The new developer has a nice inexpensive web host where he’s going to set up your site. He does so and, after a few hours, you computer troublenotice no one’s getting any email. Sales reps, on the road, report they can’t connect to your VPN. Clients are calling asking why no one’s replied to their emailed order. What happened??

Your new developer, while good at graphics and web coding, doesn’t understand DNS, the Domain Name Service. DNS is what tells the Internet where to find your email server, your email Web Access, possibly your VPN, etc.

It is very common for a hosting service to offer to move your domain’s Name Servers to their own host, for the person signing up. This seems very convenient but, unbeknownst to the developer, your Name Server has been publishing the location of your email, among other things, as well as your website. He blithely moves your Name Server to the new host, which erases all the non-www records of which he was unaware, and sets up the new web site. The web site works, but everything else doesn’t.

Your company will call River Run and we’ll eventually figure out what happened, when we check for your MX (Mail eXchange) record and find that there isn’t one. At that point, we will start reconstructing your various DNS records, which are probably not listed anywhere. If all goes well, your new MX record will propagate around the Internet within a day or two, after which your email will start arriving again. Yes, a number of emails will already have timed out, returning a message to the sender that your domain does not exist.

The ONLY thing your developer needed to do to bring the new website online is to change (or have changed) the www record on your original Name Server. Your web developer should NEVER change your Name Server location without discussing it with you and with your River Run support engineer. Ideally, the developer will only provide you with the new IP address of the new site and you, or we, will make the change to DNS. Email will never be interrupted and you will have your shiny new website, without it being tarnished by a variety of sudden crises.

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Topics: Email, River Run Tech Blog, Network, Communications, Network Down, How To, DNS

How To Close All Your Open Applications At Once

Posted by Eric Torres

Aug 19, 2010 9:52:00 AM

How many times have you been in a hurry and wished you could exit out of all your applications at once?  Well now you can with Close All Windows, a small tool that runs as an .exe file so you don't have to install it. Here's how:

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Topics: Microsoft, How To, Windows

UPDATE: Photocopier Risk - The Latest in Personal Information Theft

Posted by Eric Torres

Jul 12, 2010 8:10:00 AM

UPDATE: Photocopier Risk - The Latest in Personal Information Theft

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Topics: Security, How To

Photocopier Risk: The Latest in Personal Information Theft

Posted by Eric Torres

Jun 8, 2010 8:48:00 AM

Thanks to one of our thoughtful and favorite RSVP clients, Jeff at Electrotek, a new threat to security was revealed to us. The latest threat is one that you might not be aware of,  it is the Photocopierinternal hard drives in the newer models of copy machines. Photocopiers are the newest threat of identity theft because newer models equipped with hard drives record what has been duplicated. At a time when most of us copy tax returns, statements and contracts, confidential information may be easily available to criminals.

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Topics: Security, How To

Is Your PC Due For It's Spring Tune Up?

Posted by Eric Torres

May 10, 2010 8:51:00 AM

Is your PC acting sluggish? Can you brew a pot of coffee before it starts up in the morning? Does it sometimes have a mind of its own? If you answered yes to any of these questions, doing some simple tasks can keep your PC running smoothly and allow you to enjoy your product for a long time to come.

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Topics: Computer Maintenance, How To, Windows

Everything You Need To Know About The iPad

Posted by Eric Torres

Feb 8, 2010 7:12:00 AM

The Apple iPad. What is it? What can it do? How does it work? How do I get one? These are just some of the questions we have received from our readers after Apple announced their next major hardware release. It was hard to miss last week's announcement and we will no doubt be inundated by the marketing machine that brought the iPod & iPhone into what seems like every household in America. To help dispel some of the rumorsand explain the facts about the newest device, here's everything you need to know about the Apple iPad.

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Topics: iPad, New Products, Communications, Apple, How To

How Much Sensitive Information is Stored on Your Phone?

Posted by Eric Torres

Jan 7, 2010 10:21:00 AM

If you carry a smartphone (or even just a "semi smart" model with text messaging and email), you might be surprised at how much someone phone could find out about you by examining the contents of your phone. "It's like a computer," says the forensics specialist in this article, but that's not quite right. The iPhone he was talking about is a computer, albeit a small one. Today's phones have faster processor, more memory and more storage space than our desktop machines had a short fifteen years ago. Raise your awareness by clicking on the article below.

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Topics: Communications, Apple, Apps, Smartphone, Android, How To

What The Most Common Error Messages Mean

Posted by Eric Torres

Nov 6, 2009 8:28:00 AM

You might go along for months with your computer running smoothly, but chances are now and then you'll see an error message of some sort. The problem is that it's not always completely clear what they mean, or what you need to do in order to address them. This article lists some of the most common error messages that occur in Windows and explains the ramifications and what you can do about them. Click below for more information.

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Topics: Computer Maintenance, How To, Tech Support, Windows

Top 3 PC Problems You Can Fix Yourself

Posted by Eric Torres

Jul 7, 2009 8:16:00 AM

As we all know, computers are not perfect devices, and they sometimes malfunction. And when they do, this can create frustration, wasted time, and unneeded expense - especially for those of us whose computers are as vital to our daily existence as oxygen.

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Topics: Microsoft, Security, Computer Maintenance, How To, Tech Support

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