No, at River Run Computers RSVP does not stand for the French phrase "répondez, s'il vous plaît," meaning please reply. What it does stand for is the Regularly Scheduled Visit Program. As technology evolves and companies IT infrastructure becomes more complex, network maintenance becomes far more important. The RSVP takes the stress out of your day to day IT work, and lets River Run take care of your IT needs. The RSVP is completely customizable and can be configured for your specific IT need and goals. Whether you are looking for someone to take control of your network completely, or just looking for someone to assist you in keeping your network running efficiently the RSVP will benefit your organization. Proactive maintenance is the main tenet of the RSVP program, and our overall goal is to ensure that our client’s networks are running efficiently and effectively.
Before the regularly scheduled visits start, River Run Computers will take the time to learn your current network configuration and produce our findings as well as our recommendations. This process includes one of the assigned River Run engineers gathering information on the client’s network. Next, a River Run account executive and the engineer will present the findings as well as recommendations of future plans based off of industry best practices. After the meeting with the client for the finding and recommendations, the regular visits will start. During every step the engineer will go through a specific process. The first step of this process is to meet with the client to verify they are happy with how everything is running on their network. The next step is data collection; the engineer will collect data from the network to use in the evaluation of how the network is currently running. This leads to the actual inspection of the network; the engineer will go through a preset checklist of maintenance tasks, which ensures certain critical pieces of the network, are being checked on a regular basis. The fourth step during the regularly scheduled visit is time set aside for extra activities. For instance, if someone is having issues printing to a particular printer, the engineer will use time available at the end to work on these issues, or other work station related issues. Each visit ends with the engineer providing the client with a report of everything that was completed during the visit, this information is intended to provide our clients with updates on the progress of their network.
The Regularly Scheduled Visit Program provides our clients with consistent and proactive maintenance to their network to avoid potential issues. If you are interested in learning more about the River Run RSVP, please follow the link below.
It’s an unfortunately common scenario. You’ve located a hot new web developer and they’ve worked your website into something you can really be proud of. Finally it’s time to go ‘live’ and you give the go-ahead.
The new developer has a nice inexpensive web host where he’s going to set up your site. He does so and, after a few hours, you
notice no one’s getting any email. Sales reps, on the road, report they can’t connect to your VPN. Clients are calling asking why no one’s replied to their emailed order. What happened??
Your new developer, while good at graphics and web coding, doesn’t understand DNS, the Domain Name Service. DNS is what tells the Internet where to find your email server, your email Web Access, possibly your VPN, etc.
It is very common for a hosting service to offer to move your domain’s Name Servers to their own host, for the person signing up. This seems very convenient but, unbeknownst to the developer, your Name Server has been publishing the location of your email, among other things, as well as your website. He blithely moves your Name Server to the new host, which erases all the non-www records of which he was unaware, and sets up the new web site. The web site works, but everything else doesn’t.
Your company will call River Run and we’ll eventually figure out what happened, when we check for your MX (Mail eXchange) record and find that there isn’t one. At that point, we will start reconstructing your various DNS records, which are probably not listed anywhere. If all goes well, your new MX record will propagate around the Internet within a day or two, after which your email will start arriving again. Yes, a number of emails will already have timed out, returning a message to the sender that your domain does not exist.
The ONLY thing your developer needed to do to bring the new website online is to change (or have changed) the www record on your original Name Server. Your web developer should NEVER change your Name Server location without discussing it with you and with your River Run support engineer. Ideally, the developer will only provide you with the new IP address of the new site and you, or we, will make the change to DNS. Email will never be interrupted and you will have your shiny new website, without it being tarnished by a variety of sudden crises.