At River Run we know you cannot manage what you cannot see. Our 24 x 7 monitoring, alerting and reporting service provides you with the information, data, network performance trending analysis and security vulnerability information critical to service, plan and manage your IT environment.
River Run’s Automated Remote Management Service (ARMS) includes:
Monitoring and Reporting
- Our proactive monitoring and alerting identifies, tracks and reports on issues affecting the security, performance and reliability of your IT.
- By analyzing network device alerts, pre-failure indicators, performance benchmarks and security issues, preventative maintenance opportunities are identified.
Advanced Ticketing System
- Web Portal direct to a team of River Run Computers Network Operation Center.
- Automatically creates technical support requests with detailed information about the issues.
Maximize Your Return on IT Spending
- Our service includes a complete asset inventory and regular health, security, and performance analysis reporting so that you can see what you have and how well those IT assets are working for you.
- Our improvement recommendations will help you lower your total cost of IT, including the hidden cost of downtime, substandard performance, and lost productivity due to incompatible or out-of-date software.